Legal
Terms and Conditions of Use
Last updated: 27/10/2025
1. General Information
This website (www.connectoma.com) is owned by Connectoma Neurotech S.L., with registered office at Calle Padilla 26, 28006 Madrid, registered in the Madrid Commercial Registry, with tax ID (NIF) B70752795.
You can contact us at info@connectoma.com.
2. Purpose
Accessing and using this website grants user status and implies full acceptance of these Terms and Conditions. Connectoma reserves the right to modify the content, design and access conditions of the website at any time.
3. Use of the Website
The user agrees to use the content and services appropriately, in accordance with the law, morality, public order and these conditions.
The use of this website for unlawful purposes or purposes that may cause harm to Connectoma or third parties is expressly prohibited.
4. Intellectual and Industrial Property
All website content (texts, images, graphics, logos, videos, software, structure and design) is the exclusive property of Connectoma or its licensors. Reproduction, distribution, public communication or modification without express authorization is prohibited.
5. Liability
Connectoma does not guarantee permanent availability or the absence of errors. It is not responsible for indirect damages arising from the use of the website or information published by third parties, except where applicable legislation provides otherwise, and in particular without prejudice to liability for fraud, gross negligence or in relation to consumers pursuant to Royal Legislative Decree 1/2007.
6. External Links
The site may include links to third-party websites. Connectoma assumes no responsibility for the content or policies of such sites.
7. Applicable Law
These conditions are governed by Spanish and European legislation. In case of dispute, the parties shall submit to the courts of Madrid, unless otherwise provided by law.
Privacy Policy
Last updated: 27/10/2025
1. Data Controller
Connectoma Neurotech S.L. (hereinafter, "Connectoma") is the data controller responsible for processing personal data collected through this website and official communication channels.
- Tax ID (NIF): B70752795
- Registered office: Calle Padilla 26, 28006 Madrid
- Contact email: info@connectoma.com
You may contact our data protection officer at info@connectoma.com for any matter related to the processing of your personal data.
2. Categories of Data We Process
Connectoma may collect the following categories of personal data:
- Identification data: first and last name.
- Contact data: email, phone number, postal code or city.
- Communication data: messages and files you provide through the contact form, email, phone or WhatsApp, together with associated metadata (date, time, sender number/identifier) and, where applicable, transcripts of those conversations when they are recorded in our CRM to provide continuity of care.
- Interaction data from our corporate accounts on social media and professional platforms (e.g., Meta —Facebook/Instagram—, LinkedIn), limited to what those platforms make available to us when you interact with our profiles or ads.
- Browsing data: IP address, cookie identifiers and other technical data, only if you consent to their use through the cookie banner.
During phone communications, Connectoma may request general information to provide you with appropriate assistance.
Health-related data (Art. 9 GDPR)
If you share health-related information with us through any channel (form, email, phone or WhatsApp), Connectoma will process such data with the following reinforced safeguards:
- Legal basis: processing is based on Article 9(2)(h) GDPR (processing necessary for the purposes of preventive medicine, medical diagnosis, the provision of health care and the management of health-care systems and services), in connection with Article 9(3) GDPR and with Spanish Law 41/2002, of 14 November, on patient autonomy and rights and obligations regarding clinical information and documentation.
- Professional secrecy: health data is processed under the responsibility of professionals bound by an obligation of secrecy, or by persons subject to an equivalent obligation of confidentiality under Article 9(3) GDPR and the applicable healthcare legislation.
- Exclusive purpose: it is used solely to handle your request, guide you regarding our services and, where appropriate, coordinate referral to a clinical centre. It is never used for advertising, commercial profiling, nor shared with third parties beyond the staff and processors strictly needed for that purpose.
- Data minimization: we will process only the health data strictly necessary to handle your request. Please do not include detailed clinical information in open web forms; if you need to share sensitive data, we will indicate a secure channel.
We will not share your health data with social networks, advertising platforms or analytics tools. Health data categories are never sent to Meta, LinkedIn, Google or other third-party platforms.
3. Purposes of Processing
Your data is used for the following purposes:
- Handling and managing information or contact requests.
- Communications arising from the request or the established relationship.
- Sending information about services or activities (only with your consent).
- Site improvement and anonymous statistical analysis, through cookies and analytics tools (all with your consent).
- Compliance with legal obligations and maintaining site security.
4. Legal Basis
The legal bases that allow processing are:
- Consent of the data subject (Art. 6.1.a GDPR) for the use of forms, non-essential cookies and informational communications.
- Legitimate interest of Connectoma (Art. 6.1.f GDPR) in managing necessary communications with users and ensuring site security.
- Compliance with legal obligations (Art. 6.1.c GDPR) applicable to Connectoma.
5. Data Retention
Data will be retained for the following periods according to the purpose of processing:
- Contact requests: up to 12 months after the last interaction.
- Commercial communications (newsletter): until you withdraw your consent.
- Cookies: as indicated in the Cookie Policy.
Once these periods have elapsed, your data will be securely deleted or anonymized for statistical purposes, unless it must be kept blocked due to a legal obligation.
6. Recipients and Data Processors
Personal data will not be shared with third parties except where legally required or where necessary to provide the service you have requested.
The following service providers, acting as data processors, may have access to your data under contracts in compliance with Article 28 GDPR:
- Hosting: Vercel Inc. (USA) — website hosting.
- Analytics and advertising: Google Ireland Ltd. (Google Analytics, Google Ads, Google Tag Manager).
- Social media advertising and audiences: Meta Platforms Ireland Ltd. (Facebook, Instagram, Meta Pixel / Conversions API) and LinkedIn Ireland Unlimited Company (LinkedIn Ads and Insight Tag). These providers may act as joint controllers for certain operations (e.g., page insights or ad measurement); in those cases we rely on the joint-controller arrangements made available by those platforms.
- CRM and internal management: Notion Labs, Inc. (USA) — recording and follow-up of communications and requests received through our channels (forms, email and WhatsApp) so that we can assist you.
- Messaging channel: WhatsApp Ireland Ltd. / Meta Platforms Ireland Ltd. — when you contact us via WhatsApp, the content and metadata of the conversation (phone number, date, time and messages) are processed by Meta/WhatsApp under their own privacy policy and may be stored in our CRM to provide continuity of care.
- Email marketing: MailerLite Ltd. (Ireland) — sending commercial communications where you have provided consent.
We recommend reviewing the privacy policies of Meta (facebook.com/privacy/policy), WhatsApp (whatsapp.com/legal/privacy-policy-eea), LinkedIn (linkedin.com/legal/privacy-policy), Google (policies.google.com/privacy) and Notion (notion.so/Privacy-Policy) for full details of their processing activities.
7. International Transfers
Some technology providers (e.g., Vercel Inc., Google LLC, Meta Platforms, Inc., LinkedIn Corporation or Notion Labs, Inc.) may carry out international transfers outside the European Economic Area.
Such transfers are covered by Standard Contractual Clauses approved by the European Commission and/or the EU-US Data Privacy Framework, which guarantee a level of protection equivalent to the European standard. You may request a copy of the applicable safeguards by writing to info@connectoma.com.
8. User Rights
You may exercise your rights of access, rectification, erasure, objection, restriction and portability at any time by writing to info@connectoma.com. To verify your identity we will preferably use less intrusive means; only where there is reasonable doubt may we request an identity document, which will be deleted immediately after verification.
You have the right to withdraw your consent at any time, without affecting the lawfulness of processing carried out prior to withdrawal. Providing your data is voluntary; however, not doing so may prevent us from handling your request.
If you believe that the processing does not comply with regulations or we have not properly addressed your request, you may file a complaint with the Spanish Data Protection Agency (AEPD: www.aepd.es).
9. Minors
Our services are not directed at minors under 16 years of age.
If we detect that we have received data from a minor without proper authorization, we will delete it immediately.
10. Data Security
Connectoma applies appropriate technical and organizational measures to ensure the confidentiality, integrity and availability of personal data, in compliance with the GDPR and Organic Law 3/2018 (LOPDGDD).
11. Changes to the Privacy Policy
Connectoma may update this policy when necessary to adapt it to regulatory, technical or service changes.
The current version will always be available on this website with its update date.